Hard Rock Hotel Riviera Maya Heaven
All-inclusive adult-only hotel in Puerto Aventuras
Hard Rock Hotel Riviera Maya Heaven is an all-inclusive beach hotel only for adults, located in Puerto Aventuras, in the Riviera Maya. The hotel is 28 kilometers (16.8 mi) from Playa del Carmen and its famous Fifth Avenue, and 43 kilometers (25.8 mi) from the archaeological site of Tulum. The property is 88 kilometers (52.8 mi) from downtown Cancún and 186 kilometers (111 mi) from Chichén Itzá. Cancún International Airport (CUN) is 79 kilometers (47.4 mi) away. The 393 guest rooms and suites have a balcony or terrace, hammock, flat-screen TV, WiFi, and jacuzzi or whirlpool tub. Accommodations include two-bedroom suites with sitting and dining areas. The Rock Star suites have a private pool and Jacuzzi on the terrace, a selection of guitars, surround sound system, and Aerosmith decorative items. Some guest rooms offer access to the terrace on the third floor with a sun terrace, a Jacuzzi, and sun loungers. The hotel accepts pets (fees, restrictions, and specific categories apply). Hard Rock Hotel Riviera Maya Heaven offers recreational facilities that include two family pools and four adult-only pools. The hotel offers beach sports, three tennis courts, a rock-climbing wall, and a maze. Hard Rock Hotel Riviera Maya Heaven features 12 restaurants serving Mexican, Asian, Italian, and French specialties, five bars, and a nightclub, and offers 24-hour room service. The spa offers exclusive treatments, a beauty salon, an area for yoga, 75 treatment cabins, a steam room, saunas, and jacuzzis. For events and weddings, the property offers an area of 8,260 square meters (84,747 sq ft), including meeting rooms for up to 2,400 guests, outdoor spaces, and gardens. ***The local government has a mandatory tax of $26.06 MXN or $1.40 USD per room, per night, payable directly to the hotel. ***Guests should leave a mandatory safety deposit of $100.00 USD at check-in. ***Before your trip, please check directly with the national government the entry and stay requirements of the country you are visiting. Keep in mind that it is the responsibility of the traveler to meet the rules and regulations established by the destination country.
Important Facilities
- Adult-only hotel
- High standard of cleanliness
- Pet-friendly hotel (fees, restrictions, and specific categories apply)
- Unlimited calls within Mexico, and to the United States and Canada
All-Inclusive Plan
Rooms
Deluxe Platinum Sky Terrace, one king bed
Max: 2
Bedding: 1 Twin Beds and 2 Twin Sofa Beds or 1 King Bed and 2 Twin Trundle Beds
Number of free kids: 0
Check-in: 15:00
Check-out: 12:00
View: Subject to availability
- Balcony
- Bathrobes
- Bedsheets provided
- Coffee/tea maker
- Daily housekeeping
- Designer toiletries
- Desk
- Free bottled water
- Free WiFi
- Hair dryer
- In-room climate control (air conditioning)
- In-room safe (laptop compatible)
- Iron/ironing board
- Jetted bathtub
- LCD TV
- Number of beds - 1
- Phone
- Premium bedding
- Premium TV channels
- Private bathroom
- Private spa tub
- Private spa tub (indoor)
- Room service (24 hours)
- Satellite TV service
- Separate bathtub and shower
- Separate bedroom
- Slippers
- Smoking
- Soundproofed rooms
- Television
- Terrace
- Towels provided
- Turndown service
- TV size measurement: inch
Deluxe Gold king bed
Max: 2
Bedding: 1 Twin Beds and 2 Twin Sofa Beds or 1 King Bed and 2 Twin Trundle Beds
Number of free kids: 0
Check-in: 15:00
Check-out: 12:00
View: Garden view
- Balcony
- Bathrobes
- Bedsheets provided
- Coffee/tea maker
- Daily housekeeping
- Designer toiletries
- Desk
- Free bottled water
- Free WiFi
- Hair dryer
- In-room climate control (air conditioning)
- In-room safe (laptop compatible)
- Iron/ironing board
- Jetted bathtub
- LCD TV
- Non-Smoking
- Number of beds - 1
- Phone
- Premium bedding
- Premium TV channels
- Private bathroom
- Private spa tub
- Private spa tub (indoor)
- Room service (24 hours)
- Satellite TV service
- Separate bathtub and shower
- Separate bedroom
- Slippers
- Soundproofed rooms
- Television
- Towels provided
- Turndown service
- TV size measurement: inch
Deluxe Gold king bed PURE allergy-friendly
Max: 2
Bedding: 1 Twin Beds and 2 Twin Sofa Beds or 1 King Bed and 2 Twin Trundle Beds
Number of free kids: 0
Check-in: 15:00
Check-out: 12:00
View: Garden view
- Balcony
- Bathrobes
- Bedsheets provided
- Coffee/tea maker
- Daily housekeeping
- Designer toiletries
- Desk
- Free bottled water
- Free WiFi
- Hair dryer
- In-room climate control (air conditioning)
- In-room safe (laptop compatible)
- Iron/ironing board
- Jetted bathtub
- LCD TV
- Non-Smoking
- Number of beds - 1
- Premium bedding
- Premium TV channels
- Private bathroom
- Private spa tub
- Private spa tub (indoor)
- Room service (24 hours)
- Satellite TV service
- Separate bathtub and shower
- Separate bedroom
- Soundproofed rooms
- Television
- Towels provided
- Turndown service
- TV size measurement: inch
Deluxe Gold, two double beds
Max: 3
Bedding: Subject to availability
Number of free kids: 0
Check-in: 15:00
Check-out: 12:00
View: Garden view
- Balcony
- Bathrobes
- Bedsheets provided
- Blackout drapes/curtains
- Coffee/tea maker
- Daily housekeeping
- Designer toiletries
- Desk
- Free bottled water
- Free WiFi
- Hair dryer
- In-room climate control (air conditioning)
- In-room safe (laptop compatible)
- Iron/ironing board
- Jetted bathtub
- LCD TV
- Non-Smoking
- Number of beds - 1
- Pet-friendly room
- Phone
- Premium bedding
- Premium TV channels
- Private bathroom
- Private spa tub
- Private spa tub (indoor)
- Room service (24 hours)
- Satellite TV service
- Separate bathtub and shower
- Separate bedroom
- Slippers
- Soundproofed rooms
- Television
- Towels provided
- Turndown service
- TV size measurement: inch
Deluxe Gold Double Heaven
Max: 3
Bedding: 2 Doubles
Number of free kids: 0
Check-in: 15:00
Check-out: 12:00
View: Tropical garden
- Air conditioning
- Alarm clock radio
- Balcony with hammock
- Bath amenities
- Bathrobes
- Cable/satellite TV
- Coffeemaker
- Flat-screen TV
- Hairdryer
- In-room safe (fits laptop)
- Iron and board
- Minibar
- Private bath with shower
- Slippers
- Telephone
- Turndown service upon request
- Whirlpool tub
- Wireless internet access
Deluxe Gold King Heaven
Max: 2
Bedding: 1 King
Number of free kids: 0
Check-in: 15:00
Check-out: 12:00
View: Tropical garden
- Air conditioning
- Alarm clock radio
- Balcony with hammock
- Bath amenities
- Bathrobes
- Cable/satellite TV
- Coffeemaker
- Flat-screen TV
- Hairdryer (upon request)
- In-room safe (fits laptop)
- Iron and board
- Minibar
- Private bath with shower
- Slippers
- Telephone
- Turndown service upon request
- Whirlpool tub
- Wireless internet access
Deluxe Gold Pure® King - Heaven
Max: 2
Bedding: 1 King
Number of free kids: 0
Check-in: 15:00
Check-out: 12:00
View: Garden
- Air conditioning
- Air filtration
- Alarm clock radio
- Balcony with hammock
- Bath amenities
- Bathrobes
- Cable/satellite TV
- Coffeemaker
- Hairdryer
- Hypoallergenic pillow
- In-room safe (fits laptop)
- Iron and board
- LCD TV
- Minibar
- Private bath with shower
- Slippers
- Telephone
- Turndown service upon request
- Whirlpool tub
- Wireless internet access
Deluxe Diamond King Heaven
Max: 2
Bedding: 1 King
Number of free kids: 0
Check-in: 15:00
Check-out: 12:00
View: Subject to availability
- Alarm clock radio
- Balcony with hammock
- Bath amenities
- Bathrobes
- Beach bag
- Cable/satellite TV
- CD player
- Coffeemaker
- Concierge telephone service
- DVD player
- Flat-screen TV
- Hairdryer
- In-room safe
- Iron and board
- MP3 docking station
- Pillow menu
- Private check-in
- Slippers
- Telephone
- Whirlpool tub
- Wireless internet access
Rock Royalty Level Deluxe Platinum King Heaven
Max: 2
Bedding: 1 King
Number of free kids: 0
Check-in: 15:00
Check-out: 12:00
View: Partial ocean
- 24-hour room service
- 25-minute couples massage
- Air conditioning
- Alarm clock radio
- Aromatherapy set
- Balcony or terrace
- Bath amenities
- Bathrobes
- Cable/satellite TV
- Ceiling fan
- Closet
- Coffee/tea maker
- Concierge services
- Direct dial telephone
- Hairdryer
- In-room safe (fits laptop)
- iPod docking station
- Iron and board
- Ironing service (2 garments per person, per stay)
- LCD TV
- Minibar
- Pillow menu
- Private bath with shower
- Private check-in
- Shoe shining
- Slippers
- Soundproof windows
- Tote bag
- Turndown service
- Wake up service
- Whirlpool tub
- Wireless internet access
Deluxe Platinum Sky Terrace King Heaven
Max: 2
Bedding: 1 King
Number of free kids: 0
Check-in: 15:00
Check-out: 12:00
View: Subject to availability
- Air conditioning
- Alarm clock radio
- Balcony or terrace
- Balcony with hammock
- Bath amenities
- Bathrobes
- Cable/satellite TV
- Closet
- Coffee/tea maker
- Flat-screen TV
- Hairdryer
- In-room safe (fits laptop)
- iPod docking station
- Iron and board
- Minibar
- Private bath with shower
- Slippers
- Soundproof windows
- Telephone
- Turndown service
- Wake up service
- Whirlpool tub
- Wireless internet access
Services
Restaurants
- Pizzeto - Restaurant
- The Market - Restaurant
- Frida - Restaurant
- Ipanema - Restaurant
- Zen - Restaurant
- Cafetto - Restaurant
- Toro - Restaurant
- Ciao - Restaurant
- Le Petit Cochon - Restaurant
- Float - Restaurant Bar
- Dive - Restaurant Bar
- Sun Bar - Bar
- Martini Bar - Bar
- Heaven Bar & Lounge - Nightclub
- Rhythm Bar - Bar
Location
Carr Cancún-Chetumal km 72, Riviera Maya, Puerto Aventuras - Riviera Maya, Quintana Roo, Mexico, 77500